Shipping and returns on products purchased at Porten til Nord-Norge
 

FREIGHT
Delivery time
   - We strive to deliver orders as quickly as possible. The delivery time may vary depending on the delivery destination and product type. For estimated delivery time, please see the information at checkout.

 

Shipping prices
   - Shipping prices vary based on the delivery destination and the product's size and weight. The shipping price is clearly displayed during checkout before confirming the order.

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Tracking
   - All orders are delivered with tracking, so you can follow your package from our warehouse to your door.

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RETURN
Right of withdrawal
   - You have the right to cancel your purchase within 14 days of receiving the item. Contact our customer service to start the return process.

 

The return process
   - To initiate a return, please contact our customer service with information about your order and the reason for the return. We will provide you with the necessary instructions and return label.

 

Conditions for Returns
   - The item must be returned in unused condition and in its original packaging. The return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or damaged goods.

 

Refund
   - After receipt and approval of the return, the refund will be processed. We will refund the amount to the original payment method, minus any shipping costs, within a reasonable time.

 

MISSING AND ERRORS
 

Errors or Missings:
If you receive wrong or damaged goods, please contact our customer service immediately. We will replace or refund products affected by fault or damage.

 

Contact Us:
Do you have questions regarding shipping, returns or other inquiries? Contact us and we will be happy to help you.

 

Please note that this shipping and returns policy is subject to change and it is recommended to check our terms regularly for any updates.

Updated 24 January 2024